Privacy Policy
The short version
- Your folder is private. Only you can see it until it is released to the people you choose.
- We never sell your information, never show ads, and never use your stories, photos or recordings for marketing.
- You can download everything or delete your account at any time from the app.
- If Handed Down ever closes, we will give you at least 6 months' notice and a way to download everything.
Who we are
Handed Down is an app that helps people record who should receive their personal belongings and the stories behind them. It is operated by [company legal name], [mailing address] ("Handed Down," "we," "us"). You can reach us at hello@handeddown.app.
What we collect
Information you give us
- Your email address, used to sign you in with a one-time code. We do not use passwords.
- The contents of your folder: names and relationships of the people you add, descriptions of your belongings, where they are kept, who should receive them, photos, voice recordings, written stories, and your settings for who can open your folder and how.
- Waitlist sign-ups: your first name (optional), email address, and who the app is for.
- Messages you send us.
- Payment details, when paid plans start. Payments are handled by Stripe; we never see or store your full card number.
Information collected automatically
- Basic technical information our hosting providers record to run and protect the service, such as IP address, browser type and the time of a request.
- The app stores a small sign-in token on your device so you stay signed in. We do not use advertising or tracking cookies.
Information about other people
Your folder includes the names of family members and friends. We use this information only to run your folder and, when it is released, to show each person what you set aside for them. Please only add information you are comfortable sharing with us.
How we use your information
- To run the app: sign you in, save your folder, and show it to you.
- To release your folder according to your settings, and to show each person only what is meant for them.
- To send emails about your account, such as sign-in codes, check-in reminders, receipts and important changes. We send one email when the app opens to people on the waitlist, and no marketing emails without your permission.
- To keep the service secure and fix problems.
- To meet legal obligations.
We do not read your stories or listen to your recordings, except when you ask us to help with a problem, or when the law requires it.
Who we share it with
We share information only with the service providers that run Handed Down for us, and only as much as they need:
- Supabase: secure database, sign-in, and private storage for photos and recordings (servers in the United States).
- Netlify: website hosting and the waitlist form.
- Resend: delivering sign-in codes and account emails.
- Stripe: payments, when paid plans start.
- Google Fonts: the typefaces on our pages. Your browser requests them from Google, which can see your IP address.
We will also share information if the law requires it, to protect someone's safety, or as part of a sale or merger of Handed Down. In that case your folder stays under this policy, and we will tell you before anything changes.
We never sell your personal information or share it for advertising.
Release to your family
You choose a trusted person, and how they prove it's time. When those conditions are met and any waiting period you chose has passed, each person you named can see only the items, photos, recordings and stories you set aside for them. Until then, no one but you can see your folder, including the people in it.
How we protect it
- Everything travels over encrypted connections (HTTPS), and is encrypted when stored.
- Photos and recordings are kept in private storage, and links to them expire after a short time.
- Database rules make sure each account can only ever reach its own information.
- Sign-in uses one-time codes, so there is no password to steal.
No system is perfectly secure. If a breach ever affects your information, we will tell you promptly.
How long we keep it
We keep your folder for as long as your account exists. When you delete your account, your folder, photos and recordings are removed from our live systems right away. Copies in our backups are erased automatically within [30] days. After your folder is released, it stays available to your family for at least [5] years.
Your choices and rights
- See and change: everything you have added is visible and editable in the app.
- Download: Your account → Download everything gives you all of it in one file.
- Delete: Your account → Delete my account removes everything.
- Ask us: email hello@handeddown.app with any request about your information. We answer within 30 days.
We offer these rights to everyone, wherever you live.
If Handed Down closes
If we ever decide to close Handed Down, we will email you at least 6 months before, and you will be able to download everything in your folder during that time.
Children
Handed Down is for adults 18 and older. We do not knowingly collect information from children. A child's name may appear in a parent's folder as someone who will receive something; that information is handled like any other name in a folder.
Changes to this policy
If we make an important change, we will email you before it takes effect. The date at the top shows when this policy last changed.
Contact
Questions or requests: hello@handeddown.app
[company legal name], [mailing address]